Calling 911 - Tips
911 Calls & Tips
Prepare yourself in the event of an emergency.
Note: Prank 911 calls are a criminal offence and will hinder real emergency calls.
Calling 9-1-1 |
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For emergency assistance, dial 9-1-1 on your telephone and remain calm. An operator will answer your call and request which service is required. You will then be connected to either the police, fire or ambulance service in your area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as best you can. In emergency situations, help is on the way as you are giving the information. If you accidentally dial 9-1-1, please remain on the line and explain to the call taker that no emergency exists. If you don't, call takers and emergency personnel are forced to waste valuable time and resources tracking you down to confirm that no emergency exists. To make the service work best for you:
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Civic Address |
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Known as a 9-1-1 address, a street address, or a civic address, this designation is made up of individual parts that combine to uniquely describe a specific location. Civic addressing is primarily in place to help emergency services locate properties. Addresses are subsequently referenced for mail, phone services, etc.
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Maintaining you Private Lane |
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"The Township is not responsible for inspecting or identifying private lanes/rights-of-way or driveways that do not meet the Township's minimum standard. It is the sole responsibility of the land owner to ensure that their lane/right-of-way/driveway is accessible for emergency vehicles and maintained in a safe condition." See below and review the images depicting good and poor access.
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Enhanced 9-1-1 |
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Niagara 9-1-1 and the Emergency Services of Niagara are pleased to announce the delivery of Text with 9-1-1 (T9-1-1) service in the Niagara Region. T9-1-1 technology enables Communications operator to communicate with members of the DHHSI (Deaf, hard of hearing or speech impaired) community by text messaging. T9-1-1 can be used whenever a Police, Fire Department, Niagara EMS or Niagara Parks Police response is required. To be eligible to use this service the cell phone must be;
In order to use the T9-1-1 service, registered users must place a conventional voice call to 9-1-1. The call from a registered cell phone is flagged to the emergency operator, prompting them to initiate a text chat with the registered device. Note that NO cell phone can initiate a text messaging session with a 9-1-1 centre. Unsolicited text messages sent to the number 9-1-1 are not delivered. The open call alongside a T9-1-1 messaging session enables the emergency operator to hear background sounds, and to immediately transition to a voice conversation with any person if the opportunity arises. T9-1-1 registered callers are asked to be prepared to identify their ability to speak or hear as it is possible to expedite by conducting one side of the communication verbally while messaging the remainder of the communication. T9-1-1 messaging, unlike conventional 9-1-1 calls, is reliant upon commercial public networks and the technological constraints thereof; Niagara 9-1-1 has no control over the delivery success/timelines of text messaging content. As with voice calls to 9-1-1, the T9-1-1 service must only be used in the case of emergencies. Additional detail and instructional videos are available at www.textwith911.ca. |